This documentation elaborates on the Jira Mean Time to Resolution KPI features, data blocks, charts and , filters, and also the formula based on the filters applied. The KPI always depicts the most recent 15 results regardless of from the selected Date Range (selected in KPI Settings. Beneath the chart, view the Aging of Unresolved Tickets by days).

Jira Mean Time To Resolution KPI

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Get calculations for all of the following:

• Total Incidents - Total number of incidents that were created for the selected time range.

• Resolved Incidents - Total number of incidents that were resolved for the given time range

• Average MTTR (Hours) - The overall average time taken to resolve incidents, irrespective of severity/priority

• Min MTTR (Hours) - The minimum time taken to resolve an incident within a given time range

• Max MTTR (Hours) - The maximum time taken to resolve an incident within a given time range

• Aging of Unresolved Tickets - Provides a range of tickets that have yet to be resolved.

  It gives a range specific split of tickets that haven’t been resolved yet.

Mean Time to Resolution Chart

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