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Jira Mean Time To Resolution KPI

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Get calculations for all of the following:

• Total Incidents - Total number of incidents that were created for the selected time range.

• Resolved Incidents - Total number of incidents that were resolved for the given time range

• Average MTTR (Hours) - The overall average time taken to resolve incidents, irrespective of severity/priority

• Min MTTR (Hours) - The minimum time taken to resolve an incident within a given time range

• Max MTTR (Hours) - The maximum time taken to resolve an incident within a given time range

Mean Time to Resolution Chart

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