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OPL-6743 - Getting issue details... STATUS

This documentation elaborates on the Jira Mean Time to Resolution KPI features, data blocks, charts and filters, and also the formula based on the filters applied. The KPI always depicts the most recent 15 results regardless of the Date Range selected in KPI Settings. Beneath the chart, view the Aging of Unresolved Tickets by days.

Jira Mean Time To Resolution KPI

Get calculations for all of the following:

  • Total Incidents -

  • Resolved Incidents -

  • Average MTTR (Hours) -

  • Min MTTR (Hours) -

  • Max MTTR (Hours) -

Mean Time to Resolution Chart

This chart depicts the mean time to resolution of Jira incidents by date.

Number of Incidents Chart

This chart depicts the number of incidents by severity.

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