Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 3 Next »

OPL-6743 - Getting issue details... STATUS

This documentation elaborates on the Jira Mean Time to Resolution KPI features, data blocks, charts, filters, and the formula based on the filters applied. The KPI always depicts the most recent 15 results from the selected Date Range (selected in KPI Settings).

Jira Mean Time To Resolution KPI

Get calculations for all of the following:

  • Total Incidents - Total number of incidents that were created for the selected time range.

  • Resolved Incidents - Total number of incidents that were resolved for the given time range

  • Average MTTR (Hours) - The overall average time taken to resolve incidents, irrespective of severity/priority

  • Min MTTR (Hours) - The minimum time taken to resolve an incident within a given time range

  • Max MTTR (Hours) - The maximum time taken to resolve an incident within a given time range

  • Aging of Unresolved Tickets - Provides a range of tickets that have yet to be resolved.

    It gives a range specific split of tickets that haven’t been resolved yet.

Mean Time to Resolution Chart

This chart depicts the mean time to resolution of Jira incidents by date.

Number of Incidents Chart

This chart depicts the number of incidents by severity.

  • No labels