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Total Incidents - Total number of incidents that were created for the selected time range.
Resolved Incidents - Total number of incidents that were resolved for the given time range.
Average MTTR (Hours) - The overall average time taken to resolve incidents without consideration to Severity/Priority.
Min MTTR (Hours) - The minimum time taken to resolve an incident within a given time range.
Max MTTR (Hours) - The maximum time taken to resolve an incident within a given time range.
Aging of Unresolved Tickets - Provides number of tickets that have yet to be resolved by specific day ranges (Last Five Days, 5-15 Days, 15-30 Days, > 30 Days).
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