This documentation elaborates on the Jira Mean Time to Resolution KPI features, data blocks, charts, filters, and the formula based on the filters applied. This KPI always depicts the 15 most recent results from the selected Date Range, customized in KPI Settings. You may also customize the results displayed to only include specific Jira Priorites and Jira Projects in the KPI Settings.

Jira Mean Time To Resolution KPI

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• Total Incidents - Total number of incidents that were created for the selected time range.

• Resolved Incidents - Total number of incidents that were resolved for the given time range.

• Average MTTR (Hours) - The overall average time taken to resolve incidents without consideration to Severity/Priority.

• Min MTTR (Hours) - The minimum time taken to resolve an incident within a given time range.

• Max MTTR (Hours) - The maximum time taken to resolve an incident within a given time range.

• Aging of Unresolved Tickets - Provides number of tickets that have yet to be resolved by specific day ranges (Last Five Days, 5-15 Days, 15-30 Days, > 30 Days).

Mean Time to Resolution Chart

This chart depicts the mean time to resolution of Jira incidents by date, showing only 15 results.

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Number of Incidents Chart

This chart depicts the number of incidents by severity.